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City of Thunder Bay Marriage Commissioner Feedback Form

In order to improve the Marriage Commissioner's service, we would appreciate your feedback.

Why did you choose a City of Thunder Bay Civil Marriage Commissioner?

Did not want a religious ceremony

Convenience

Wasn't aware of other options

Referred to by a friend

If none of the above answers apply to you, please explain why you choose a City of Thunder Bay Civil Marriage Commissioner.

Who was your Civil Marriage Commissioner?

Trish McGowan

Marsha Reinikka

Other

Why did you pick this Civil Marriage Commissioner?

First to return my call

Wanted a specific gender

Schedule coincided with my availability

Referred by a friend

How did you contact them?

Phone

How quickly did the Civil Marriage Commissioner respond to your first inquiry?

Within 24 hours

In between 24-48

More than 48 hours

How quickly did the Civil Marriage Commissioner respond to your subsequent inquiries?

Within 24 hours

In between 24-48

More than 48 hours

When contrasted with your expectations, was the Civil Marriage Commissioner courteous and pleasant to work with?

Exceeded expectations

Met expectations

Did not meet expectations

Did you meet with the Commissioner prior to the wedding?

Yes

If so, how many times did you meet with them?

None

3 or more

Did you have a rehearsal?

Yes

For the meetings prior to the wedding, did the Civil Marriage Commissioner arrive on time?

Yes

If they needed to reschedule a meeting, did they contact you at least 48 hours in advance?

Yes

N/A

How clear was the information the Civil Marriage Commissioner provided to you in advance of the ceremony?

Very clear

Moderately clear

Neutral

Some difficulty

Very difficult

How knowledgeable was the Civil Marriage Commissioner when explaining the marriage processes?

Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

Did you feel confident with the Civil Marriage Commissioner's ability to preform his/her duties?

Extremely confident

Very confident

Moderately confident

Slightly confident

Not at all confident

If not, please explain why:

How would you rate the professionalism of the Civil Marriage Commissioner overall (from initial contact to ceremony)?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

Would you recommend your Civil Marriage Commissioner to a friend?

Yes

Why or why not?

Overall, did you enjoy your ceremony?

Yes

What would you have changed?

Any final comments you would like to add?

The information on this form is collected under the authority of the Municipal Act, 2001 [Section 226.1] and will be used solely to inform the City Clerk. Questions about the collection of this information should be directed to the Office of the City Clerk, 500 Donald St East, 625-2230.

City Thunder Bay

Office of the City Clerk

Address: P.O. Box 800, Thunder Bay ON, P7E 5V3

Tel: (807) 625-2230

Fax: (807) 623-5468

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City of Thunder Bay Marriage Commissioner Feedback Form