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A. Instructions

How was your experience?

The Licensing and Enforcement Division strives to be a leader in supporting the City of Thunder Bay as a safe, vibrant, creative and clean community through by-law administration and enforcement serving those who live, work and visit in the City. We value your feedback on our programs, services and activities, and the businesses, trades and other areas which we regulate, including taxis, limousines, private transportation service providers, and designated drivers for hire. To have staff follow up with you, you can complete this form and submit it to the Licensing and Enforcement Division. Please be advised that the Licensing and Enforcement Division does not take anonymous complaints.

Notice of Collection

While investigating your complaint, in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the City of Thunder Bay will only disclose your personal information to staff who require the information to perform the investigation and will not be shared with the person who is the subject of your complaint (if applicable). Your personal information will not be shared wit h anyone else unless you provide written consent for such sharing or where the City is compelled by law to do so.

The personal information on this form is collected under the authority of the Municipal Act, Section 227(c). The information you provide will be used to investigate the complaint and may be used for contact purposes. Questions about this collection can be directed to the Manager, Licensing and Enforcement at (807) 577-6536 (MLEO).

This is a

Note: Please check all that apply.


B: Personal Information

If you want to make a complaint, please answer the question below.

2. How did you find the vehicle for hire or the designated driving service provider?

5. Provide the following information about the vehicle if available:

6. If there is an issue with the fare, how did you pay?
8. Please indicate any issues with the vehicle and/or driver:


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Any collection of personal information is made under the authority of the Municipal Act, 2001. Personal information is collected in compliance with the Municipal Freedom of Information and Protection of Privacy Act.

Personal information is collected for the purpose of following up on the compliment/complaint.  Any questions about this collection should be directed to: Manager, Licensing and Enforcement, 625-2644.

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