Required fields are marked with asterisks (*)

COMPLIMENTS AND COMPLAINTS FORM

A. Instructions

How was your experience?

The Licensing and Enforcement Division strives to be a leader in supporting the City of Thunder Bay as a safe, vibrant, creative and clean community through by-law administration and enforcement serving those who live, work and visit in the City. We value your feedback on our programs, services and activities, and the businesses, trades and other areas which we regulate, including taxis, limousines, private transportation service providers, and designated drivers for hire. To have staff follow up with you, you can complete this form and submit it to the Licensing and Enforcement Division. Please be advised that the Licensing and Enforcement Division does not take anonymous complaints.

What happens to your submission?

The staff of the Licensing and Enforcement Division will respond to your feedback. You can also contact them directly at:

Email: jcoady@thunderbay.ca
Telephone: (807) 625-2710
Fax: (807) 623-2848

Notice of Collection

While investigating your complaint, in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the City of Thunder Bay will only disclose your personal information to staff who require the information to perform the investigation and will not be shared with the person who is the subject of your complaint (if applicable). Your personal information will not be shared wit h anyone else unless you provide written consent for such sharing or where the City is compelled by law to do so.

The personal information on this form is collected under the authority of the Municipal Act, Section 227(c). The information you provide will be used to investigate the complaint and may be used for contact purposes. Questions about this collection can be directed to the Manager, Licensing and Enforcement, James Coady, at the address indicated at the top of this form or by telephone at (807) 625-2710.

This is a

Compliment

Complaint

Suggestion or Comment

Note: Please check all that apply.

B: Personal Information

Last Name

First Name

Name of Company or Organization (if applicable)

Complete Address:

Phone:

Fax:

If you want to make a compliment, suggestion or comment, please explain in the space provided below:

If you want to make a complaint, please answer the question below.

1. When did you take/attempt to take the taxicab? (DD/MM/YYYY)

(HH:MM AM/PM)

2. How did you find the vehicle for hire or the designated driving service provider?

I hailed a taxi on the street

I went to the taxi stand at (provide location)

I called the taxi driver directly at phone number (provide phone number)

I used an app on my mobile phone called (provide app name)

I called the company (provide company name)

I ordered the service online (provide website)

Other (please specify)

Please provide the additional information requested in Question 2.

3. Where were you picked up? (provide as much detail as possible)

4. Where were you dropped off? (provide as much detail as possible)

5. Provide the following information about the vehicle if available:

- Provincial license plate number

- Taxi plate number

- Driver's name

- Company name

- Telephone number displayed on the vehicle

6. If there is an issue with the fare, how did you pay?

Cash

Credit

Debit

Other (please specify)

Other

7. What was the fare?

Other

9. Please provide any additional details about this incident.

10. Please attach any photos or documents that may assist with the investigation.

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Allowed extensions pdf, doc, docx, xls, xlsx, jpg, jpeg, gif, png, tif

12. What is your desired outcome?

Any collection of personal information is made under the authority of the Municipal Act, 2001. Personal information is collected in compliance with the Municipal Freedom of Information and Protection of Privacy Act.