A. Instructions
How was your experience?
The Licensing and Enforcement Division strives to be a leader in supporting the City of Thunder Bay as a safe, vibrant, creative and clean community through by-law administration and enforcement serving those who live, work and visit in the City. We value your feedback on our programs, services and activities, and the businesses, trades and other areas which we regulate, including taxis, limousines, private transportation service providers, and designated drivers for hire. To have staff follow up with you, you can complete this form and submit it to the Licensing and Enforcement Division. Please be advised that the Licensing and Enforcement Division does not take anonymous complaints.
What happens to your submission?
The staff of the Licensing and Enforcement Division will respond to your feedback. You can also contact them directly at:
Email: jcoady@thunderbay.ca
Telephone: (807) 625-2710
Fax: (807) 623-2848
Notice of Collection
While investigating your complaint, in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the City of Thunder Bay will only disclose your personal information to staff who require the information to perform the investigation and will not be shared with the person who is the subject of your complaint (if applicable). Your personal information will not be shared wit h anyone else unless you provide written consent for such sharing or where the City is compelled by law to do so.
The personal information on this form is collected under the authority of the Municipal Act, Section 227(c). The information you provide will be used to investigate the complaint and may be used for contact purposes. Questions about this collection can be directed to the Manager, Licensing and Enforcement, James Coady, at the address indicated at the top of this form or by telephone at (807) 625-2710.